Frequently Asked Questions

Our friendly support staff are here to help! If you need help regarding an order you’ve placed then please find the relevant answers below. Alternatively, call us at 865-234-0977 between 10am and 6pm EST Monday through Friday and we’ll answer any queries you have.

Yes! Come visit our factory showroom on the fantastic South Knoxville Waterfront! Our production facility and store is located at 1004 Sevier Ave, Knoxville TN, 37920. We're open for retail visitors 10am to 6pm Monday through Friday, and are extremely excited to see anyone who drops in. We're just a 10 minute walk to historic downtown Knoxville, and our stretch of road on the South Waterfront is home to a host of wonderful businesses, shops, restaurants, and breweries... plan to stay down here a while!

Our showroom features many items, including seasonal fresh mushrooms, mushrooms demonstration gardens, and unique crafts not found in our online catalog. We also have a few things that we just can't ship... like mushroom logs, etc, that are only available for "local pickup." Not to mention, you'll get to meet some of the most friendly and enthusiastic fungi loving folks on the planet!

We love to talk to folks about mushrooms! However, please understand our phones are in place to service customer orders and general product inquiries. We are not a mushroom cultivation support hot line. Please accept our apologies if we are unable to answer all your questions in detail or address technical issues at length. Our staff will be happy to recommend the valuable and informative resources available to us, these books and videos will address all your questions and inquiries in much deeper detail. We only offer mushroom cultivation consultation services at a negotiated contract rate. Thanks for understanding!

East Tennessee offers an incredibly diverse mushroom ecosystem. We are blessed to have a fairly abundant wild mushroom season spanning April through early November. Our good friend and collaborator Dr. Whitey Hitchcock has been foraging wild mushrooms in the area for decades and has recently expanded his services to include private guided mushroom tours for small groups. If you are interested in setting something up during mushroom season, please contact us and we can assist with the arrangements. Please understand foraging services are limited to East Tennessee, and more specifically the area surrounding Knoxville. Dr. Whitey will also be teaching mushroom identification and foraging classes throughout the season our workshop and consultation page for more information.
YES! We are expanding our events calendar to include more workshop, demostrations, and classes. We host workshops at our facility in South Knoxville and we often travel to other locations to perform demos, workshops, or participate in discussion groups. Please check our workshop and consultation page for more information. If you are interested in having us come out to your event, please contact us by phone or email with more information.

Everything Mushroom grow kits are guaranteed to produce a satisfying experience for all skill levels. If you have experienced a kit that has not functioned as anticipated, or failed to produce, please contact us and we will make additional arrangements!

Our staff will be happy to review the procedures followed and offer suggestions or guidance for success, we may determine your kit needs to be replaced, or simply offer suggestions on how to "revive" a dormant kit. Please contact us at the numbers below during our business hours and we'll be happy to assist.

Pre-sterilized un-colonized products such as rye spawn bags, PF Tek jars, and pre-poured plates are NOT guaranteed due to dependency of customer care and knowledge with these products to produce desired results. These products MUST be used within 2 days after receipt of your order for best results.

Mushroom culture syringe products are tested for viability, and are NOT guaranteed, as success depends upon customer process and treatment of cultures upon receipt. Pre-colonized products such as ready-to-grow kits, blocks, grain and plug spawn should be refrigerated until ready to use, and are all guaranteed sterile for 30 days after receipt of purchase. THIS DOES NOT INCLUDE ANY SALE ITEMS OR BARGAIN PRODUCTS. Due to dependency of customer care and knowledge with these products to produce desired results, we do not guarantee replacements or refunds of these products beyond mold issues. Should you find any of these products unclean or contaminated, contact us WITHIN 30 days of receipt, and we will make arrangements for replacement. There is NO guarantee if not contacted within 30 days of purchase. Please note that some ready-to-grow kits may eventually mold during their normal fruiting lifetime, this is natural, especially if the kit has already produced several flushes of mushrooms. For this reason, customers should USE PRODUCTS WITHIN 1 WEEK OF PURCHASE. Note to International customers: due to increased exposure and potential of longer transit times, we can not extend our standard replacement guarantee to customers receiving pre-sterilized product outside the USA.

Check out this shiitake log blog post. It pretty much sums it up, with some excellent directions and pictures of the mushroom log process.

You're looking for freshly harvested, disease free hardwoods. You'll want to cut the pieces about the length and diameter of your leg. You can also use the same practices to plug stumps and larger rounds, incubation and productions times may increase accordingly. Wood should be plugged within six weeks of harvest. Avoid wood that has had prolonged contact with the ground. Shiitake mushrooms perform best on white oak, although red oak is a close substitute. Other similar hardwoods will work, but not as well. Lion's mane mushrooms prefer beech. Oyster mushrooms work well on poplar, Although we have not had much luck with oysters on oaks, other growers report success with the denser woods. Avoid evergreen hardwoods, "furniture wood" such as cherry and walnut, soft woods, and conifers.

Most orders are shipped within one or two business days of payment. We ship every day, Monday through Friday. Shipping costs may be calculated through our shopping cart upon placing order. PO BOX ADDRESSES MUST USE THE POST OFFICE, AS UPS DOES NOT DELIVER TO PO BOX ADDRESSES. If you provides an address that is not deliverable, you must pay re-shipping charges. Orders placed on Fridays, after noon EST through Sunday may not be packaged and picked up by our carriers until Monday or Tuesday. Transit time depends entirely on the delivery option chosen at checkout. We offer UPS Next Day Air and 2nd Day Air services, however this does not guarantee you will receive your order within one or two days. Orders requesting, and paying for Express or Air shipping services are given priority and we do everything possible to get them out the door as quickly as possible. UPS doesn't deliver on the weekend, and they do not consider weekend days in their delivery guarantee. If you place an Air or Express Order on Thursday or Friday, you may not get it until the following Monday or Tuesday. If you require expedited shipping, it is best to contact our office by phone at 865-234-0977. Tracking numbers are emailed as soon as they are available.

Occasionally packages are lost, or for various reasons, they are returned to us as undeliverable. If your tracking information shows the order as delivered, but you have not received it, please contact us by phone or email and we can inquire further. We may need to process a lost package claim, and reship your order. If your order was returned to us because of incomplete or inaccurate address information, you may be responsible for reshipping fees. Please contact us and we can make these arrangements quickly to minimize any delay in receiving your order.

Add the desired items to your shopping cart. When you are ready, click to Checkout. NOTE: to complete a mail order payment, you must provide a valid email address in order to receive a copy of your invoice or confirmations. Complete your order shipping details and select your desired shipping method from the available options. Select the "Mail Order" payment option and complete your order.

Print your invoice, or provide your order number and mail it along with payment as check, cash, or money order in USD to:

Everything Mushrooms
1004 Sevier Ave
Knoxville, TN 37920
USA

Mail orders require pre-payment. No order will be processed until payment is successfully received. Make check and money orders payable to "Everything Mushrooms". All payments must be in US Dollars ($). You will receive an email when your payment is received and another when your order ships.

Yes, there are restrictions for shipping living tissue to some countries. Living mushroom tissue; including mushroom cultures, mushroom grow kits, and mushroom spawn cannot be shipped to Australia or New Zealand. Customers in countries with similar import restrictions should check their local regulations. We are not able to stay current on every import restriction. The ultimate responsibility for knowing what can be imported lies with the customer. Everything Mushrooms can not be held responsible for seized or refused packages due to import restrictions. No refunds can be issued in these cases. Re-stockable merchandise safely returned to us can be refunded, minus 20% restocking fee and original shipping charges.

All sales are final on pre-sterilized products, cultures, ready-to-grow kits, and grain and plug spawn. We do offer a sterility guarantee on these items for 7 days (for pre-sterilized but uncolonized items such as rye bags, pocket bags, PF Tek jars, and pre-poured petri dishes) or 30 days (for all other sterilized products) after you receive your order. Note to International customers: due to increased exposure and potential of longer transit times, we can not extend our standard replacement guarantee to customers receiving pre-sterilized product outside the USA. A 20% restocking fee will be charged on all returned items. Returned items must be in original, unused condition. No returns without written authorization. No returns after 30 days. Original shipping charges and any shipping charges involved in returning items are not refundable.

General Enquiries

General Enquiries

We’re here to help Monday through Friday from 10am ‘till 6pm, call us at 865-234-0977
Returns & Exchanges

Returns & Exchanges

Please email or call us before returning items, call us at 865-234-0977 or email orders@everythingmushrooms.com
Order Enquiries

Order Enquiries

Please call us Monday through Friday from 10am ‘till 6pm at 865-234-0977 or email anytime at orders@everythingmushrooms.com