TERMS & CONDITIONS
Ordering and item restrictions may vary depending on the country of destination. Everything Mushrooms shipments originate from within the USA. Some countries will not allow the importation of live culture or spawn material (including Hawaii), especially in nutrient broth culture syringe form. Australia and New Zealand will not allow any pre-sterilized spawn bags, ready-to-grow kits, or culture syringes to pass through customs. We ask that all international buyers consult their country's importation and duty schedules to be informed of any additional taxes or restrictions for importation of goods from our catalog. Everything Mushrooms cannot accept responsibility for replacement of seized or confiscated orders. International customers choosing UPS delivery option may be responsible for additional duty or importation brokerage fees upon delivery. We will not process any credit card payments originating in Russia or any Russian Federation countries, or from the country of Brazil. We ask customers in these countries to please contact us to make arrangements for their orders, or to process their order via mail ordering.
Orders are typically processed and shipped within 1-2 business days of payment receipt. Occasional product backorder may delay your order for a few extra days. Some live material is produced on a schedule to ensure product freshness. In some cases items such as ready-to-grow kits, plug spawn, and colonized rye spawn may experience small delays as fresh material is processed and readied for shipping. We will do our best to inform you if your order is expected to be delayed longer than 3-4 days. Transit time depends on the delivery method chosen during checkout. While we offer UPS Next Day Air, 2nd Day Air, and 3 Day Select shipping options, this does not guarantee your order will arrive the day after or two days after it is placed. We place orders with express shipping on priority fulfillment and do everything possible to ship them as soon as possible, usually with same day service. UPS express shipping options do not provide weekend or holiday delivery, so orders placed for Next Day or 2nd Day service on Thursday or Friday may not be delivered until the following week. PO Box addresses will be shipped via USPS, as UPS does not ship to PO Box addresses. Customer must file a claim with local Post Office in case of any lost or stolen packages.
Culture products are sold with cleanliness and viability guarantee, should you find your cultures to be unviable or contaminated please contact us and we will make arrangements for replacement. Pre-colonized products such as ready-to-grow kits, grain and plug spawn are all guaranteed sterile for 30 days after receipt of purchase. Pre-sterilized un-colonized products such as rye spawn bags, PF Tek jars, and pre-poured plates are all guaranteed to arrive sterile and be sterile if used within 7 days after receipt of purchase. Should you find any of these product unclean or contaminated please contact us and we will make arrangements for replacement. Please note that some ready-to-grow kits may eventually mold during their normal fruiting lifetime, this is natural, especially if the kit has already produced several flushes of mushrooms. Note to International customers: due to increased exposure and potential of longer transit times, we can not extend our standard replacement guarantee to customers receiving pre-sterilized product outside the USA.
All sales are final on pre-sterilized products, cultures, ready-to-grow kits, and grain and plug spawn. We do offer a sterility guarantee on these items for 7 days (for pre-sterilized but uncolonized items such as rye bags, pocket bags, PF Tek jars, and pre-poured petri dishes) or 30 days (for all other sterilzed productst) after you receive your order. Note to International customers: due to increased exposure and potential of longer transit times, we can not extend our standard replacement guarantee to customers receiving pre-sterilized product outside the USA. A 20% restocking fee will be charged on all returned items. A 20% restocking fee may also be charged on cancelled orders with cooked to order sterilized substrate. Returned items must be in original, unused condition. No returns without written authorization. No returns after 30 days. Original shipping charges and any shipping charges involved in returning items are not refundable.
Checks may take time to clear, for fastest service use credit card, cashiers check, or US Postal money order. If the shipper for any reason returns orders to us you will be billed for additional shipping charges. $20.00 service charge will be charged on all returned checks.