Posted on 7th Feb 2012 @ 4:39 PM
Interest in our mushroom kits and spawned product has picked up a bit this season! As a result, we're trimming back the hours we are available to walk-in customers at our Knoxville showroom. Our new showroom hours are Wed-Sat 12-4pm.
With about 98% of our business being shipped on a daily basis; the packing, processing, and management of inventory takes a good deal of attention from our small and highly dedicated staff. We've been experimenting with ways to better serve all our customers and remain available for support at our local showroom. To be responsive to email inquiry, and available to take your calls throughout the day. The beginning of our week is always the busiest, as we are packing and shipping orders received over the weekend in addition to preparing fresh substrates and spawned products. Keeping the showroom closed Monday and Tuesday allows us to dedicate the time and attention needed to these tasks, while also continuing to develop new and exciting goodies for mushroom lovers.
Phone ordering support will still be available all week, Monday through Friday, from 11am to 4pm. Please be patient if you do not reach someone the first time you call, and perhaps try your call a little later. Better yet, send us an email... believe it or not, it is usually quicker! Our hope is that dedicating this time specifically to phone support will help us get to more calls each day. We don't do voicemail, so if you have something important to get to us, email is generally the best way to do so.
Our shipping office and mushroom production lab remains open to process and ship orders Monday through Friday 9am to 5pm. That means we're here, working the 9-5, trying to get your mushroom stuff to you as quickly as possible. We produce all our mushroom culture, spawn and grow kits in-house. Mycelium requires constant attention, and we're happy to have so much of it around us these days! We greatly appreciate the continued support of our patrons, and thank youf or your patience as we continue to grow and mushroom!